Terms of service

Birdies Embroidery Terms and Policies

Welcome to Birdies Embroidery! By accessing or using our website, you agree to the following terms and policies. Please read them carefully.

1. General Terms

  • Acceptance of Terms: By using this website, you agree to comply with and be bound by these Terms and Policies. If you do not agree, please discontinue use of our website.

  • Modifications: Birdies Embroidery reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Ordering and Payment

  • Product Descriptions: We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations may occur due to the custom nature of our embroidery.

  • Order Processing: Orders are processed once full payment is received. Custom orders may require additional time for completion.

  • Payment Methods: We accept major credit cards, PayPal, and other forms of online payment. Payment details are securely handled through our payment processor.

3. Shipping and Delivery

  • Shipping Timeline: Orders are typically shipped within [X] business days of completion. Custom orders may take longer based on the complexity of the design.

  • Shipping Costs: Shipping fees are calculated at checkout and are based on your location and order size.

  • International Shipping: Please note that international orders may incur additional customs fees, which are the responsibility of the buyer.

  • Lost or Delayed Shipments: Birdies Embroidery is not responsible for delays or losses caused by the shipping carrier. However, we will assist in resolving issues to the best of our ability.

4. Returns and Exchanges

  • Custom Orders: Due to the personalized nature of our products, custom orders are non-refundable and cannot be exchanged.

  • Defective Products: If a product is defective, please contact us within [X] days of receiving your order for a resolution.

  • Return Shipping: Return shipping costs are the customer's responsibility unless the return is due to an error on our part.

5. Privacy Policy

  • Data Collection: We collect information necessary to process your order, such as your name, shipping address, and payment details.

  • Use of Information: We use your information solely for order fulfillment and customer communication. We do not sell or share your data with third parties.

  • Secure Transactions: All transactions are encrypted and processed securely. We do not store your payment information.

6. Intellectual Property

  • Content Ownership: Birdies Embroidery owns all designs, logos, images, and text on our website, which may not be used without our permission.

  • Custom Designs: Custom designs created for customers remain the intellectual property of Birdies Embroidery unless otherwise agreed in writing.

7. Liability

  • Birdies Embroidery is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the value of the products purchased.

8. Contact Information

For questions, concerns, or assistance, please contact us at:

  • Email: info@birdiesembroidery.com

  • Phone: 480-455-0143

Thank you for choosing Birdies Embroidery. We appreciate your support and look forward to creating something special for you!