Shipping policy

Birdies Embroidery Shipping Policy

Thank you for shopping with Birdies Embroidery! Below, you’ll find detailed information about our shipping policies to ensure a smooth and transparent experience.

1. Processing Time

  • Standard Orders: Orders are typically processed within 3-5 business days.

  • Custom Orders: Custom embroidery items may require 7-14 business days for production, depending on the complexity of the design. Specific timelines will be provided during the order process.

  • Holidays and Peak Seasons: Please allow additional time for processing during holidays or high-demand periods. We will communicate any delays as promptly as possible.

2. Shipping Options and Costs

  • Domestic Shipping:

    • Standard Shipping: 3-7 business days.

    • Expedited Shipping: 1-3 business days (additional charges apply).

  • International Shipping:

    • International orders typically take 7-21 business days, depending on the destination and customs processes.

    • International shipping costs are calculated at checkout and may vary based on the size and weight of your order.

3. Shipping Carriers

We partner with trusted carriers such as USPS, UPS, FedEx, and DHL to deliver your orders safely and efficiently. The carrier for your order will be selected based on your location and chosen shipping method.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the delivery status of your package.

  • Please allow 24-48 hours for tracking updates to become available.

5. Shipping Addresses

  • Please ensure that your shipping address is accurate and complete at the time of order placement.

  • Birdies Embroidery is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

6. Lost, Stolen, or Delayed Shipments

  • While we are not responsible for lost, stolen, or delayed shipments once they are in the hands of the carrier, we will assist in resolving issues to the best of our ability.

  • If your package is lost or stolen, please contact the carrier directly and provide your tracking number.

7. Customs, Duties, and Taxes (International Orders)

  • Import duties, taxes, and customs fees may apply to international orders. These charges are the responsibility of the customer and are not included in the order total.

  • Please check with your local customs office for more information on potential charges.

8. Undeliverable Packages

  • If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or other issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

If you have any questions or concerns about shipping, please reach out to us:

  • Email: info@birdiesembroidery.com

Thank you for choosing Birdies Embroidery. We appreciate your business and look forward to delivering beautifully crafted embroidery to your doorstep!